# Manage disputes

A dispute, or chargeback, occurs when a customer questions the validity of a transaction and contacts their bank (the issuer) to get a refund.

Customers may dispute payments for various reasons, including suspected fraud, being charged more than they expected, and not receiving the product or service.

When the issuer raises the dispute, the payment is reversed. The disputed amount, along with a separate dispute fee, is then deducted from your account.

You can be notified of disputes in the following ways:

- Dashboard – Disputes appear in the _Payments_ > _Processing_ > _Disputes_ section of the [Dashboard](https://dashboard.checkout.com).
- Notifications – You can configure daily Dashboard or email [notifications](https://www.checkout.com/docs/business-operations/use-the-dashboard/notifications.md) for dispute events.
- Webhooks – If you have [configure your webhook server](https://www.checkout.com/docs/developer-resources/event-notifications/receive-webhooks/configure-your-webhook-server.md), you can subscribe to [disputes webhooks](https://www.checkout.com/docs/developer-resources/event-notifications/event-types.md#Disputes).

You can then choose to do one of the following:
- Challenge disputes with relevant evidence.
- Accept the dispute if you think it's legitimate.

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## Related topics

- [How disputes work](https://www.checkout.com/docs/business-operations/manage-disputes/how-disputes-work.md): Learn about the disputes flow and what happens at each stage of the process.
- [Preventing fraudulent disputes](https://www.checkout.com/docs/business-operations/manage-disputes/preventing-fraudulent-disputes.md): Learn how to identify and prevent fraudulent disputes to reduce their impact on your business.
- [Scheme monitoring programs](https://www.checkout.com/docs/business-operations/manage-disputes/scheme-monitoring-programs.md): Learn more about the fraud monitoring programs card schemes may place you in if you exceed acceptable levels of fraud.