# Captures and refunds analytics Use the _Captures and refunds_ view in the Dashboard's _Payment lifecycle_ section to track your capture and refund rates over time and review your analytics for each stage. The key performance indicators provided highlight your business performance, including: - The number of transactions you captured. - The number of transactions you voided. - The number of refunds you issued. If you use a third-party acquirer, you can view a list of your most common decline codes. For each decline code, you can also view the merchant identifiers (MIDs) that most often result in the related decline. > **Information** > > Some payment methods may also display deferred captures, refunds, and voids. To access your captures and refunds analytics in the Dashboard: 1. Sign in to the [Dashboard](https://dashboard.checkout.com/). 2. Go to _Payments_ > _Analytics_ > _Payment lifecycle_. 3. Select the _Captures and refunds_ tab. You can use the Analytics Assistant on the captures and refunds analytics page to: - Translate natural language into SQL queries for data filtering. - Ask questions about your captures and refunds performance. - Retrieve data across the entire payment lifecycle. - Generate charts. --- ## Capture rate When you request a payment, the bank that issued the payment card runs several authorization checks to determine whether to approve or decline the payment. If the issuer authorizes the payment, you can then [capture the funds](https://www.checkout.com/docs/payments/manage-payments/capture-a-payment.md). Your _Capture rate_ represents the total count of payments you've captured out of the total count of accepted payments, including those from payment methods with auto-capture. It's calculated using the following formula: `number of successfully captured payments / number of successfully accepted payments` > **Information** > > The _Captured_ amount uses data from your payments' captured outcome date. This may differ from the _Accepted_ amount displayed in the _Payment lifecycle_ > _Acceptance_ tab because this uses data from your payments' acceptance outcome date. You can use the _Capture performance_ graph to monitor your capture rate over time. ### Capture failures If a capture fails, you receive a failure reason which describes the issue. For example: - The customer has insufficient funds in their account to complete the transaction. - The issuer rejected the payment capture. - There are technical issues due to a network outage, or temporary issuer or acquirer issues. See the _Capture failure reasons_ table to find out why captures failed. --- ## Refund rate A refund is a method of [returning funds to the customer](https://www.checkout.com/docs/payments/manage-payments/refund-a-payment.md) after you've captured the payment. For example: - A customer may initiate a refund if they return an item that was defective, not as described, or was ordered by mistake. - You may initiate a refund if you accidentally charged the incorrect amount, created a duplicate charge, or an item is out of stock. Your _Refund rate_ represents the total count of payments you've refunded out of the total count of accepted payments. It's calculated using the following formula: `number of successfully refunded payments / number of successfully accepted payments` You can use the _Refund performance_ graph to monitor your refund rate over time. ### Refund failures If a refund fails, you receive a failure reason which describes the issue. For example: - The card the refund was sent to is expired. - The bank declined the refund. See the _Refund failure reasons_ table to find out why refunds failed. --- ## Voids A void is a method of [canceling a payment](https://www.checkout.com/docs/payments/manage-payments/void-a-payment.md) before you capture any funds. For example, you may need to void a payment if you: - Charged the incorrect amount - Created a duplicate charge - Realize you're unable to fulfill an order Your _Void rate_ represents the total count of payments you've voided out of the total count of accepted payments. It's calculated using the following formula: `number of voided payments / number of successfully accepted payments` You can use the _Void performance_ graph to monitor your void rate over time. ### Void failures If a void fails, you receive a failure reason which describes the issue. For example: - The transaction requires 3D Secure (3DS) authentication. - The void amount exceeds the withdrawal value. - No record for the original authorization was found. See the _Void failure reasons_ table to discover why voids failed. --- ## Key metrics Your captures and refunds analytics data on the Dashboard includes the following key metrics: | Metric | Definition | | --- | --- | | Amount | The total value of payments reported in the specified time frame and currency. | | Captures | In the Dashboard, the total number of captures in the specified timeframe. | | Count | In the Dashboard, the total number of payments reported in the specified timeframe and currency. | | Refunds | In the Dashboard, the total number of full or partial refunds to customers in the specified time frame and currency. | | Voids | In the Dashboard, the total number of full or partial voids in the specified time frame and currency. | > **Information** > > For definitions of other terms used throughout the payment lifecycle, see [Terminology](https://www.checkout.com/docs/business-operations/terminology.md). --- ## Related topics **[Authorization analytics](https://www.checkout.com/docs/business-operations/monitor-payment-performance/authorization-analytics.md)** Track your authorization performance over time and review your authorization analytics. **[Acceptance analytics](https://www.checkout.com/docs/business-operations/monitor-payment-performance/acceptance-analytics.md)** Track your acceptance performance over time and review your acceptance analytics.