# Use the Dashboard The Checkout.com [Dashboard](https://dashboard.checkout.com) enables you to monitor and analyze all your payments in one place. This includes your key performance indicators, payment history and details, and analytics. > **Note** > > The Dashboard supports the latest version of the [Google Chrome](https://www.google.com/chrome) and [Microsoft Edge](https://www.microsoft.com/en-us/edge) browsers. If you use an unsupported browser, some features may not work as expected, or at all. --- ## Sign in To sign in to the Dashboard, enter your email address and then select one of the following options: - _Sign in with password_ – Sign in with your email address and password. This method requires each user to [configure a multi-factor authentication (MFA)](https://www.checkout.com/docs/business-operations/use-the-dashboard/configure-multi-factor-authentication.md) method. - _Sign in with SSO_ – Authenticate through your organization's identity provider (IdP) using single sign-on (SSO) with SAML 2.0. If your email domain is linked to a single IdP, we redirect you to that provider. If your domain is linked to more than one IdP, we display the available SSO options so you can select the one to use. Because both options are available, a domain that is linked to an IdP for one account does not prevent you from using your email address and password to sign in to a separate account that does not use SSO. > **Note** > > Shared and group accounts are not supported. Ensure that all your users sign in using their own credentials. --- ## Business entity selector If you have multiple business entities, your Dashboard combines and display the data for all of them by default. To view data for a specific entity, select the entity from the drop-down menu in the top left corner. --- ## Overview page When you sign in to the Dashboard, the _Overview_ page is displayed. It provides a concise view of all your payments activity so you can check how your business is doing at a glance. Track and analyze your volume, refunds, and disputes metrics in real time. You can also see a detailed breakdown of volume per card type, payment method, and currency you support. ### Display currency The display currency is the default currency you chose when setting up your Checkout.com account. You cannot change this. ### Time zone The Dashboard time zone is determined by your browser settings. It is used for the _Datetime Local_ field in reports. ### Date selector By default, the _Overview_ page displays data from the last two weeks. To view older data, select _Date filter_ and then select a specific date or the start and end date for a date range. --- ## Search the Dashboard Use global search to quickly find pages and payments without navigating through the menus. The search bar is available at the top of every Dashboard page. Select the search bar and start typing. Results appear as you type and are grouped into sections so you can scan them quickly: - _Pages_ – Go directly to a Dashboard page or section. You don't need to type the exact page name, because search also matches related terms. - _Payments_ – Find a specific payment using one of the following: - Payment ID – The payment identifier, prefixed with `pay_`. - Authentication ID – The 3D Secure (3DS) authentication session reference, prefixed with `sid_` and followed by exactly 26 alphanumeric characters. - Customer email – The email address associated with the payment. - Card number – The last four digits of the card number. Payment search matches payment IDs and authentication IDs exactly, so a partial or similar payment ID or authentication ID does not return a result. --- ## Pin pages You can pin frequently used Dashboard pages for quick access. Pinned pages appear in the _Pinned_ section of the left navigation menu, which is useful when you're working across multiple Dashboard pages. To pin the page you're viewing, hover over the page title. Select the pin icon that appears. You can pin up to three pages at a time. To remove a pin, hover over the page title and select the unpin icon. When you have three pinned pages, the pin icon is disabled on other pages. To pin a different page, remove an existing pin first. --- ## Key performance indicators The key performance indicators (KPIs) provide an overview of how your business is performing. The following table describes each KPI in the Dashboard: | Key performance indicator | Description | | --- | --- | | Total revenue | The sum of all captured payments. | | Refunds & disputes | The sum of refunds and net disputes. | | Net revenue | The sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments.

_Net revenue = total revenue - refunds value - net disputes_ | | Average transaction value | The sum of all captured payments divided by the total count of captures.

_Average transaction value = total revenue / number of captured payments_ | | No. of transactions | The number of captured payments. | | Refunds total value | The sum of all refunded payments. | | No. of refunds | The number of refunds. | | Net disputes value | The sum of net disputes payments. That is, disputes debited minus disputes credited.

_Net disputes = ADJM (evidence required) + CBRV (dispute canceled) + RPDW (dispute won) + ARBW (arbitration won)_

For more information about dispute codes, see [Chargeback codes](https://www.checkout.com/docs/resources/codes/chargeback-codes.md). | | No. of disputes | The number of disputes. | --- ## Related topics - [Single sign-on](https://www.checkout.com/docs/business-operations/use-the-dashboard/single-sign-on.md): Learn about the benefits of enabling single sign-on (SSO) for Dashboard authentication. - [Configure multi-factor authentication](https://www.checkout.com/docs/business-operations/use-the-dashboard/configure-multi-factor-authentication.md): Configure multi-factor authentication for your account - [Manage users](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-users.md): You can view the list of users, as well as manage access and permissions in the Dashboard. - [Entity segments](https://www.checkout.com/docs/business-operations/use-the-dashboard/entity-segments.md): Use entity segments to manage account structure and information access. - [Payment activity](https://www.checkout.com/docs/business-operations/use-the-dashboard/payment-activity.md): Use the Dashboard to view your business' full payment activity. - [Disputes](https://www.checkout.com/docs/business-operations/use-the-dashboard/disputes.md): Monitor and respond to disputes from within the Dashboard. - [Developers](https://www.checkout.com/docs/business-operations/use-the-dashboard/developers.md): Manage your API keys, create test data, and view the Checkout.com service status from within the Developers section in the Dashboard. - [Notifications](https://www.checkout.com/docs/business-operations/use-the-dashboard/notifications.md): Learn how to configure email and Dashboard alerts for specific events. - [Configure account rules](https://www.checkout.com/docs/business-operations/use-the-dashboard/configure-account-rules.md): Configure account rules to add an approval layer for payment actions taken on your account. - [Manage website URLs](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-website-urls.md): Learn how to view and request to add website URLs on the Dashboard. - [Manage business details](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-business-details.md): Manage your business details in the Dashboard. - [Manage key business stakeholder details](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-key-business-stakeholder-details.md): View the details of your entity's key business stakeholders in the Dashboard. - [Manage processing channels](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-processing-channels.md): View the processing channels configured in a selected entity. - [Manage support requests](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-support-requests.md): Learn how to manage your support requests in the Dashboard.